FAQ
Welcome to the Frequently Asked Questions (FAQ) page for Spinago Casino! We know that playing online casino games can be exciting, but we also understand that you may have some questions or concerns before getting started. Our aim is to provide you with all the information you need to have a fun and enjoyable gaming experience with us. Our FAQ section covers a range of topics, including account registration, bonuses, games, payment methods, and much more. We have put together this comprehensive guide to help you navigate your way through our casino and make the most of your time with us. If you cannot find the answer to your question here, please do not hesitate to contact our customer support team who are available 24/7 to assist you. We want you to have a positive experience with us, and we believe that this FAQ section will help you achieve that. Thank you for choosing Spinago Casino, and we hope you have a great time playing with us.
How do I create an account?
To make an account, click the sign up button. Fill in all the boxes correctly and follow the directions. You will get an email to say your account is ready. Now you can use it!
Forgotten Password?
How long does a deposit take to reach my account?
Your money should be added to your account right away. If it isn't there, contact player support for help.
What currencies are available?
We have different kinds of money like Euros, US Dollars, Australian Dollars and more. If you want to know more, go to the 'Payment Options' page.
I haven't received my verification email?
Check your spam or junk folders. If you don't see the email there, ask support to send a new one.
Can I have multiple accounts?
You can only have one account. You cannot make more than one account. We do not allow more than one account per computer, IP address, or house.
Can I add different currencies to my account?
Go to the Wallet Page and add some money!
What deposit methods are available?
We have lots of different ways you can give us money. Look on the Payments Page to learn about them and choose the best one for you.
How long will it take for me to receive my winnings after I request a withdrawal?
We want to make sure you get your money quickly. Most of the time it happens right away, but sometimes it might take a bit longer. It depends on how you asked for your money. Find out more on our 'Payments Page' to know how long it will take.
Is there a minimum and maximum withdrawal amount?
You can take out at least 20 euros from the casino. You can take out up to 30,000 euros each month. Special players can take out more but it has to be negotiated with the casino.
What is a bonus?
A bonus is extra money that goes into your account. You can't take it out right away though. You have to play some games with it first. How much you need to play depends on the size of the bonus.
How do I find out how much I have left to wager?
Go to the account section and look for "bonuses". If you need help, talk to our support team. They will make sure that you can find what you need.
Are there any other rules when it comes to bonuses?
You can't get the bonus money until you play with it. You can't buy anything with the bonus. There is a limit on how much you can bet using the bonus.
Are all games available in cryptocurrency?
Games can use regular money. But some games don't work with special money like crypto. Look for the special category for 'cryptocurrency games'.
Can I test out the games before I use real money?
You can play all the games at the casino without spending any money. You can look around, try different games out and pick your favorite before you decide to put any money in.
What happens if the game freezes whilst I am playing it?
If your game is working, it will keep going. If something stops the game (like a computer freeze or no internet) then the game will finish on its own. Then you get any money that you won.
What if an error or technical issue occurred in the casino?
We save all your spins and bets. If you think something is wrong, talk to our helpers. They will help you out!
Is my information secure?
Our website is very safe. We use something called 128-bit SSL (Secure Socket Layer) encryption to make sure that all your information is kept secret and secure. It's like having a security guard protecting everything!
Do I have to verify my documents to withdraw from my account?
We need to make sure our website is safe and secure. So we need you to send us some documents. This is part of the rules in Curacao. That way we can make sure everyone is who they say they are.
Can my documents be refused?
We need to follow the rules that are listed in our Curacao license. Sometimes we will ask for more documents or different kinds of documents.
How long does it take for my documents to be verified?
We try to finish checking your documents right away but sometimes it takes longer. If you need to know how much longer, call our help team and they will tell you.
